Privacy Policy n93 – Malaysia Member Personal Data Protection

1. Personal Information We Collect

N93 collects your personal information through various channels for lawful and specific purposes. We only collect data that is genuinely necessary to provide quality service to you as a member.

In addition to information you provide directly during registration and use of the platform, n93 may also receive information from legitimate sources such as third-party identity verification agencies as part of the KYC process required by industry regulations.

2. How We Use Your Information

Every piece of data we collect has a clear purpose. n93 does not use your data for purposes unrelated to service delivery without your consent. The following are the primary purposes for which your personal data is used:

• Account management: Creating, verifying, and maintaining your n93 account, including secure login and two-factor authentication (2FA).
• Financial processing: Processing deposits and withdrawals securely via FPX, Touch 'n Go, GrabPay, Boost, and other supported payment methods.
• Customer support: Enabling our 24/7 support team to recognise you and provide accurate, timely assistance.
• Security & fraud prevention: Detecting and preventing suspicious activity, money laundering, and platform abuse.
• Legal compliance: Meeting applicable legal and regulatory obligations, including reporting requirements to relevant authorities.
• Service improvements: Analysing usage patterns to improve platform functionality, add new features, and enhance the overall user experience.
• Responsible gaming: Monitoring betting patterns to identify early signs of problem gambling and offering appropriate self-control tools.
• Marketing communications: Sending relevant promotional information and bonuses – you can opt out of marketing communications at any time.

3. Sharing Information with Third Parties

N93 does not sell, rent, or trade your personal data to any party for third-party marketing purposes. We only share your information in limited and controlled situations as follows:

• Payment service providers: Required transaction details are shared with authorised payment gateway providers to securely process your deposits and withdrawals.
• Identity verification partners: To fulfil KYC requirements, your identity information may be shared with recognised third-party verification agencies under strict confidentiality agreements.
• Regulatory authority: n93 is obligated to comply with directions from lawful authorities. We will disclose information requested by the relevant authorities in accordance with proper legal procedures.
• Technology partners: Infrastructure and technology service providers that help us operate the platform, subject to binding data protection agreements.
• Business transfers: In the event of any merger, acquisition, or asset sale, user data may be transferred as part of that process, with appropriate notice provided to you.

All third parties we work with are subject to data protection agreements that require them to handle your data with the same level of security we maintain at n93.

4. Data Security and Protection

N93 invests seriously in security infrastructure to ensure your personal data is always protected. We implement multiple layers of technical and organisational safeguards in line with the latest industry standards.

• 256-bit SSL encryption: All data transmitted between your device and n93 servers is protected by military-grade encryption, ensuring no one can intercept or read your information in transit.
• Data-at-rest encryption: Sensitive data stored in our databases, including financial details and identification information, is stored in encrypted form using modern encryption algorithms.
• Strict access control: Only authorised personnel with a legitimate business need may access your personal data, and every access is recorded in the audit log.
• Continuous monitoring: Our security systems operate 24/7 to detect any threats, intrusion attempts, or unauthorised access in real time.
• Regular security audits: n93 conducts regular penetration testing and security audits by independent security experts to identify and address any system vulnerabilities.

5. Cookies, Tracking and Similar Technologies

N93 uses cookies and other tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential cookies: Required for core platform functions such as maintaining your login session and saving your security preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Helping us understand how users interact with our platform so we can make effective improvements.
• Functional cookies: Saving your preferences such as language, display settings, and game choices so you don't have to reconfigure them each visit.
• Analytics cookies: We use analytics tools to understand website traffic and user behaviour in an aggregated and anonymised manner.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality or your experience on the N93 platform. For more information on managing cookies, refer to your web browser's help section.

6. Your Rights Over Personal Data

As an n93 user, you have certain rights regarding your personal data. n93 is committed to respecting and facilitating the exercise of these rights in accordance with applicable laws.

To exercise any of the above rights, contact our data protection team via support email or live chat. We will respond within 30 business days of receiving your request.

7. Data Retention Period

N93 only retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

• Active account data: Retained for the duration of your active membership with N93.
• Financial transaction data: Retained for a minimum of 7 years to meet legal requirements for taxation, anti-money laundering, and audit purposes.
• Communication log data: Customer support communication records are retained for 3 years for reference and dispute resolution purposes.
• Data after account closure: After an account is closed, certain data may be retained for an additional period to fulfil legal obligations or resolve any outstanding claims.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked back to your identity.

8. Child Protection

The n93 platform is strictly for individuals aged 18 and above. We do not intentionally collect or process personal data from children or minors.

If we find that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. If you believe a minor has registered on our platform, please contact our support team immediately.

9. Amendments to the Privacy Policy

N93 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. The latest update date will always be displayed at the top of this page.

• Any significant changes will be communicated to you via a prominent notice on our website and/or by email to your registered address.
• Continued use of the n93 platform after the effective date of any changes means you accept the updated Privacy Policy.
• If you disagree with any changes, you have the right to close your account and request deletion of your data.

10. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, you may contact us through the following channels:

• Data Protection Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on the n93 platform.
• FAQ: Many common privacy questions are answered on the FAQ us.

We are committed to responding to all privacy-related enquiries within a reasonable timeframe and in a transparent, professional manner.